Trust & support

Support

Most issues resolve fastest when the first message carries the right identifiers. This page covers where to check first, how to reach us, and what to send.

Before you file

Rule out a platform issue: check status.lexicor.io and the unauthenticated health probe.

bash

curl -fsS https://api.lexicor.io/v1/health

If both are green, walk through Troubleshooting — authentication errors, rate limits, and policy rejections are covered there with the exact error strings.

Contact support

Email support@lexicor.io, or use the support channel named in your agreement. For suspected security issues, see Reporting a vulnerability.

What to include

The four things

(1) your tenant or organization id — never the API key itself, (2) the UTC timestamp, (3) the request path, and (4) the full error response body. For mediation issues, add the correlation_id you sent on the mediate call.

Every error response carries a detail field; include it verbatim rather than paraphrasing. This is usually enough to resolve on the first reply.

Response expectations

Response targets by plan are published in your MSA. Trial-tenant questions are answered best-effort; paid plans carry the response targets of their tier — see Plans & pricing.